Lakeshirts
  • Customer Service
  • Detroit Lakes, MN, USA
  • Hourly
  • Full Time

benefit package available after 90 days of employment, profit sharing option annually


WOW OUR CUSTOMER | MINNESOTA NICE CUSTOMER SERVICE. IT'S A THING.

THE OPPORTUNITY:

WOW our customers by providing MN Nice customer service and supporting our reps in an efficient and effective manner. Assist our valued customers and manufacturers with questions and resolve issues as they arise. Provide assistance to customers by answering questions, placing orders, responding to special requests and troubleshooting issues as they happen to arise. Act as a liaison between Lakeshirts and Sales Reps by providing excellent customer service to both external and internal customers. You truly are the eyes and ears onsite at our World Headquarters. Troubleshoot orders and regularly communicate issues, concerns, problem-solving solutions and actions, taken with the guidance of the Customer Service Lead.

Schedule: Monday-Friday, 8a-4p or 9a-5p.


A Typical Day (job functions) | Listen + Think Fast + Take Action + Problem Solve

  • Multi-tasking, attention to detail
  • Quick response and ability to handle high pressure
  • Sales and negotiating skills
  • Analyze orders to identify possible issues or questions that could arise
  • Provide courteous and professional service
  • Work with all departments including art, shipping, production, accounting, etc
  • Work with customers and reps to handle and resolve all in-house issues
  • Make sure to get all orders produced correctly and on time
  • Handle all customer issues like credit requests, pricing issues and order delays
  • Independent decision making skills with reason and good judgment
  • Excellent communication skills, both written and oral 
  • Work actively with others to get the issue resolved
  • Excellent listening skills
  • Other duties as assigned

Skills (qualifications) | All About the Details + Interruptions Ain't no Thing + People Person

  • High school diploma, some college courses preferred, but not required
  • Ability to work well in a team
  • Must be able to work in a fast-paced environment
  • Must be reliable, responsible and take direction well
  • Previous customer service experience required
  • Must be detail oriented and self-motivated
  • Must have computer skills including excel and access experience
  • Must be able to handle multiple interruptions and follow through

OUR CULTURE is one-of-a-kind and truly sets us apart. We are proud of our humble beginnings and non-corporate style. We offer a unique atmosphere, unlike any other manufacturer. We work hard to be the best and we seek only committed individuals that will help move our company forward and embrace our values and culture. Lakeshirts | Blue 84 is one of the largest privately owned screen-printing manufacturers in the United States, responsible for decorating and distribution of a wide variety of garments for the resort, college and K-12 markets. At our headquarters in Detroit Lakes, MN, we employ over 550 great people, proudly producing 35,000+ garments daily. It's not just a job but a lifestyle. Our job descriptions help support and guide you in the role you play in making our company successful. LIFE'S BETTER IN A T-SHIRT. IT REALLY IS. 


Cognitive or Mental Requirements of the Job:
Employee must be able to see and hear, read and write. Requires good judgment, people-oriented, flexible, organized, diplomatic, reliable, enthusiastic, courteous, helpful, and patient. 

Physical Demands:

Position Requirements/Frequency

Never

0%

Occasionally

1%-33%

Frequently

34%-66%

Continuously

67%-100%

Lifts

 

X

 

 

Stand

 

 

 

X

Walk

 

 

 

X

Sit

 

 

 

X

Carries

 

X

 

 

Pushes

 

X

 

 

Pulls

 

X

 

 

Climbs

 

X

 

 

Balances

 

X

 

 

Bends

 

X

 

 

Twists

 

X

 

 

Crawls

 

X

 

 

Reaches

 

X

 

 

Lifting under 10 lbs.

 

 

X

 

Lifting 10-24 lbs.

 

 

X

 

Lifting 25-50 lbs.

 

X

 

 

Lifting over 50 lbs.

 

X

 

 

Carrying under 10 lbs.

 

 

X

 

Carrying 10-24 lbs.

 

 

X

 

Carrying 25-50 lbs.

 

X

 

 

Carrying over 50 lbs.

 

X

 

 

Reaching above shoulder height

 

X

 

 

Reaching at shoulder height

 

X

 

 

Reaching below shoulder height

 

X

 

 

 

NOTE: This job description is not intended to be all-inclusive and should in no way be considered a contract or guarantee of employment. Employee may perform other related duties as needed based on the ongoing needs of the business. Minnesota is an Employment-At-Will state and implies no specific length of employment. 

 

 

 

Lakeshirts
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