Lakeshirts
  • Customer Service
  • Detroit Lakes, MN, USA
  • Hourly
  • Full Time

benefit package available after 90 days of employment, profit sharing option annually


Our culture, like your favorite t-shirt, is one of kind and truly sets us apart, and we are proud of our humble beginnings and non-corporate style. We offer a unique atmosphere that sets us apart from any other manufacturer. We work hard to be the best and we seek only committed individuals that will help move our company forward and embrace our values and culture.

 Lakeshirts is one of the largest privately owned screen-printing manufacturers in the United States. The company is responsible for decorating and distribution of a wide variety of garments for the resort, college and K-12 markets. At our headquarters in Detroit Lakes, MN, we employ nearly 550 great people, proudly producing 30,000+ garments daily.

 It's not just a job but a lifestyle, our job descriptions help support and guide you in the role you play to making our company successful. This is why life is better in a t-shirt!

 

Job Summary:

         

Provides data entry support to all reps and customers by supporting them in an efficient and effective manner.   Accurately uses computer systems to enter orders, research account activity and resolve issues. Responsible for maintaining a working knowledge of all designs, prices, and body style information. Keep up-to-date records on product changes, promotions and communicate changes to office staff when appropriate. Provide back up for customer calls regarding orders, problems, requests, back-orders, credit memos. Provide back up to other areas of department as needed. Must troubleshoot orders and be able to regularly communicate issues, concerns, problem solving solutions and actions taken with the guidance of the Customer Service Manager.  Responsible for all art comp approval emails and managing incoming approvals and forwarding to appropriate artist or RC. This position will have a strong emphasis on licensing approvals and requirements.  Written communication and organization imperative for this activity.   Mon-Fri, 9-5

 

Essential Job Functions:

 

  • Multi-tasking, attention to detail
  • Analyze orders to identify possible issues or questions that could arise
  • Provide courteous and professional service
  • Independent decision making skills with reason and good judgment
  • Excellent communication skills both written and oral 
  • Troubleshoot orders, communicate issues to other departments, provide back up for customer calls
  • Managing art comp approval emails and routing to correct artist, RC, rep and customers for approval
  • Strong organizational skills in managing licensing requirements and approval processes
  • Gathering, collecting, proofing and tabulating monthly representative commissions
  • Other duties as assigned

 

 

 

 

 

 

 

Qualifications:

 

  • High school diploma, some college courses preferred, but not required
  • Must be detail oriented with excellent computer skills
  • Must be proficient in Microsoft Excel & Word, and internet experience required
  • Type 45+ words per minute
  • Ability to work well in a team
  • Must be reliable, responsible, flexible and take direction well
  • Must be able to handle multiple interruptions and follow through

 

Cognitive or Mental Requirements of the Job:

 

Employee must be able to see and hear, read and write.  Requires good judgment, people-oriented, flexible organized diplomatic, reliable, enthusiastic, courteous, helpful, patience.  

Lakeshirts
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