• Customer Service
  • Detroit Lakes, MN, USA
  • Hourly
  • Full Time

benefit package available after 90 days of employment, profit sharing option annually

Our culture, like your favorite t-shirt, is one of a kind and truly sets us apart, and we are proud of our humble beginnings and non-corporate style. We offer a unique atmosphere that sets us apart from any other manufacturer. We work hard to be the best and we seek only committed individuals that will help move our company forward and embrace our values and culture.

Lakeshirts is one of the largest privately owned screen-printing manufacturers in the United States. The company is responsible for decorating and distribution of a wide variety of garments for the resort, college and K-12 markets. At our headquarters in Detroit Lakes, MN, we employ nearly 450 great people, proudly producing 30,000+ garments daily.

It's not just a job but a lifestyle, our job descriptions help support and guide you in the role you play to making our company successful. This is why life is better in a t-shirt!


Job Summary:

Under the direct supervision of the Customer Service Manager, this position is responsible for answering and directing all incoming phone calls, greeting and assisting walk-in customers, providing clerical support to the Sales Department and working on assigned special projects. Responsible for providing courteous and professional service to everyone who comes to the front desk or calls our world headquarters. We're looking for someone who wants to love their job and is capable of having fun performing it while supporting the team in an effective and efficient manner, enabling them to produce high quality results.

Schedule: Mon-Fri 8:30-5:00

Essential Job Functions:


  • Promptly receives and transfers calls using proper business telephone etiquette
  • Greeting customers, interview candidates, any walk-ins
  • Provide administrative support to sales assistant and managers
  • Organize mailings (gifts, art comps, catalogs, postcards, etc)
  • Commissions, collating and emailing to reps monthly
  • Works on special projects such as catalog mailings, mailing customer/rep gifts, sales conference, email correspondence to customers/reps, presentations and certificate making
  • Maintain printer/fax area
  • Maintain mail meter
  • File as needed
  • Management of office supplies (inventory and ordering)
  • Money handling-petty cash, employee purchases, customer pick-up orders
  • Correspondence (typing of, outgoing mail, emails)
  • Travel & event planning
  • Anticipating needs and a desire to help.
  • Act as tour guide when needed
  • Update lead and customer/rep contact information
  • Performs other duties as assigned



  • High school diploma
  • Minimum 3 years related experience
  • Experience with and working knowledge of computers and Microsoft Office products-   proficiency of Word/Excel
  • Knowledge of Syspro and Sales Force a plus
  • Experience with multi-line phone system
  • Effective written and oral communication
  • Ability to work independently or as a team
  • Attention to detail is necessary
  • Must be highly organized
  • Ability to make effective priority decisions
  • Ability to handle multiple projects and the tasks
  • Ability to meet deadlines
  • Ability to cross train
  • Ability to troubleshoot
  • Good judgment, people-orientated, flexible, diplomatic, good listening skills, reliable, enthusiastic, courteous, helpful, team player

Cognitive or Mental Requirements of the Job:


Employee must be able to see and hear, read and write.  Requires good judgment, people-oriented, flexible organized diplomatic, reliable, enthusiastic, courteous, helpful, patience.  


Physical Demands:


Position Requirement/Frequency Never
Lifts    X    
Stand        X
Walk        X
Sit        X
Carries    X    
Pushes    X    
Climbs    X     
Balances    X    
Bends    X    
Twists    X    
Reaches    X    
Lifting Under 10 lbs      
Lifting 10-24 lbs      
Lifting 25-50 lbs   X    
Lifting over 50 lbs   X    
Carrying under 10 lbs      
Carrying 10-24 lbs      X  
Carrying 25-50 lbs      
Carrying over 50 lbs      
Reaching Above Shoulder Height      
Reaching At Shoulder Height      
Reaching Below Shoulder Height    X    
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