WOW OUR CUSTOMERS | Minnesota Nice Customer Service (It's a Thing)

THE OPPORTUNITY

WOW our customers by delivering Minnesota Nice Customer Service while supporting our Sales Reps in an efficient, organized, and driven way. This role plays a key part in supporting Sales growth by acting as the connection point between customers, Sales Reps, and internal teams. You will provide high-level Customer Service, assist with Sales-related questions, troubleshoot issues, and ensure every order is handled with care, accuracy, and organization.

You truly are the eyes and ears of our operation-whether onsite at World Headquarters or working remotely. A strong sense of organization, a driven mindset, and a passion for Customer Service will help you succeed in this fast-paced, Sales-focused role.

LOCATION: Onsite or Remote To be considered for remote you must reside in one of the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, MA, MI, MN, MO, NC, ND, NE, NV, NY, OK, PA, SC, SD, TN, TX, VA, WI

SCHEDULE: Monday-Friday | 9:00am-5:00pm CST

PAY: $17-$20/hour

BENEFITS Lakeshirts offers a fun, creative, team-driven culture. Benefits include competitive pay with daily pay options, comprehensive insurance, up to 22 paid days off in year one, profit sharing, 401(k), relaxed dress code, onsite cafeteria, and more. Join us and be part of a company that values teamwork, innovation, and making work enjoyable every day!

A Typical Day | Listen + Think Fast + Take Action + Problem Solve

• Provide exceptional Customer Service to customers and Sales Reps
• Support Sales by analyzing orders and identifying potential issues
• Act as a liaison between customers, Sales Reps, and internal departments
• Use strong organization to ensure orders are produced correctly and on time
• Resolve Sales-related issues including pricing, credits, and delays
• Communicate clearly and professionally with a Customer Service mindset
• Apply Sales and negotiation skills to support positive outcomes
• Multi-task efficiently while maintaining accuracy and organization
• Make independent, driven decisions using sound judgment
• Collaborate with internal teams to resolve issues quickly

Skills & Qualifications | Details Matter + People Person

• Previous Customer Service experience required
• Strong organization and attention to detail
• Driven self-starter comfortable in a fast-paced environment
• Excellent written and verbal communication skills
• Proficient with computers; Excel experience required
• Ability to multi-task, follow through and work well in a team
• Ability to type 50 WPM
• High school diploma required; some college preferred
• Reliable, adaptable, and committed to excellent Customer Service

Remote Work Requirements

Remote team members must have a reliable, work-dedicated internet connection with 100 Mbps download and 20 Mbps upload (200/50 recommended). Additional requirements include:

• Wired Cable or DSL internet (no hotspots)
• Personal computer, camera, and accessories
• Two monitors strongly recommended
• Chromebooks are not compatible

OUR CULTURE is one-of-a-kind and truly sets us apart. We are proud of our humble beginnings and non-corporate style. We offer a unique atmosphere, unlike any other manufacturer. We work hard to be the best and we seek only committed individuals who will help move our company forward and embrace our values and culture. Headquartered in Detroit Lakes, MN, We employ over 1000 great people, proudly producing 35,000+ garments daily. Driven by teamwork, creativity, organization and outstanding Customer Service. This isn't just a job-it's a lifestyle. LIFE'S BETTER IN A T-SHIRT. IT REALLY IS.

Cognitive or Mental Requirements of the Job:

Employee must be able to see and hear, read and write. Requires good judgment, people-oriented, flexible, organized, diplomatic, reliable, enthusiastic, courteous, helpful, and patient.

Physical Demands:

OCCASSIONALLY: Lift, Stand, Carry, Lift under 10 lbs, Carry under 10 lbs, Reach above shoulder height

FREQUENTLY: Walk, Reach at shoulder height

CONTINUOUSLY: Sit, Reach below shoulder height

NOTE: This job description is not intended to be all-inclusive and should in no way be considered a contract or guarantee of employment. Employee may perform other related duties as needed based on the ongoing needs of the business. Minnesota is an Employment-At-Will state and implies no specific length of employment.